Cornerstone OnDemand has opened an Advanced Technical Support Engineer role in Pune, listed on its careers site as requisition 11746 and posted on 1 November 2026. It sits in the Global Customer Support team at level L2, and the posting says the role is office based. If you already work in support and want to move from ticket handling to deep troubleshooting, this is the kind of Advanced Technical Support Engineer job in Pune worth reading closely. Cornerstone also shares daily openings like this on the Hirecept WhatsApp jobs channel.
Role Overview
The engineer acts as a product and technical expert across Cornerstone's suite of enterprise applications. The posting describes research and testing when clients challenge a product behaviour, clear explanations of how the product is designed to work, mentoring of junior team members and acting as an escalation point for the technology teams.
Responsibilities
- Own complex cases from start to finish: integrations, APIs, data issues and multi-module configuration.
- Run "Pro Desk", scheduled one to one sessions where you act as the main product expert for a customer.
- Take escalated live chat and voice contacts.
- Reproduce defects with clean steps, logs and supporting data.
- Mentor L1 colleagues daily and pick up the hard cases.
- Use AI tools as a default part of research and drafting replies, with a human review.
- Earn a Pod Specialist certification within 45 days.
Eligibility for Advanced Technical Support Engineer at Cornerstone
The posting asks for 3+ years of technical support with real troubleshooting depth. Specific skills it lists:
- SSO, authentication, user provisioning and identity management.
- SAML, OAuth, SCIM and OpenID Connect, plus identity providers such as Microsoft Entra ID or Okta.
- REST APIs, web services, webhooks, connectors and integration workflows.
- Reading logs, audit records, browser traces and API responses.
- Experience supporting HRIS, HCM, LMS, ERP or talent management products.
- FTP or SFTP, data feeds and synchronisation, and log tools such as Splunk.
This is not a fresher role. The experience bar is stated plainly.
What the role involves
Expect a day split between live escalations and slower investigative work. One customer may be stuck because a provisioning feed stopped syncing; another may report a defect you must reproduce and document so engineering can act on it. The wording about "Earned Resolution, not ticket closure" suggests quality of the fix matters more than speed of closing cases.
Who it suits
It suits support engineers who like identity and integration problems, enjoy explaining things to customers, and are happy to teach junior colleagues. If you prefer writing code all day, this is probably not your lane.
How to stand out
- Lead your resume with a concrete SSO or API troubleshooting story: what broke, how you traced it, what you changed.
- Be ready to explain SAML versus OAuth in plain words, and how SCIM provisioning works. Interviewers are likely to test this, though the posting does not describe the interview process.
- Mention any HR, learning or talent software you have supported.
- Show documentation habits. The posting says handoffs should be invisible, so a sample runbook or knowledge article helps.
FAQs
Can freshers apply for this job? The posting asks for 3+ years of technical support, so it is aimed at experienced candidates.
Is it work from home? No. The posting says office based, Pune office.
Is the salary listed? Not mentioned in the posting.
Where can I find more support roles? Browse the latest quick openings, including Altera's remote technical support consultant role and Zoho's technical support engineer role. You can also follow Hirecept on LinkedIn.
Check before you apply
- Pay and shift timings are not listed.
- No application deadline is shown.
- Confirm whether the role covers night or rotational shifts, since global support teams often run across time zones. That is an expectation, not something the posting states.
- Details come from the employer's posting and can change.
