📬 Junior Email Support Associate – Remote (Chennai)
🎉 Why This Role Rocks
Ever dreamed of turning everyday email interactions into a career that fuels the global fashion community? At Poshmark, your inbox becomes a runway—helping buyers and sellers resolve disputes, share stories, and keep style alive. As a Junior Email Support Associate, you’ll be the first line of empathy, problem‑solving, and positivity for millions of shoppers, all while growing your skills in a high‑energy, data‑driven environment.
🏢 Company Overview
Poshmark is the world’s largest community marketplace for fashion. With 165 million members worldwide, we turn buying and selling into a social experience that celebrates individuality and sustainability. Our mission? To keep fashion in circulation longer, empower sellers with real‑world business tools, and give shoppers access to curated, trusted finds—from everyday staples to one‑of‑a‑kind vintage treasures.
đź“‹ Key Responsibilities
- Engage Poshmark users on dispute cases via email support.
- Investigate order details and craft fair, policy‑aligned resolutions.
- Respond promptly, professionally, and with a friendly tone.
- Execute decisions that uphold Poshmark’s return policies.
- Collect and relay community feedback to improve the platform.
- Consistently hit or exceed volume, first‑response time, resolution rate, and CES goals.
- Flexibly cover holidays, weekends, and occasional overtime as needed.
đź“š Qualifications & Requirements
| Requirement | Details |
|---|---|
| Education | Any degree or currently enrolled (fresh graduates encouraged) |
| Experience | 0‑3 years in customer service or community support, ideally e‑commerce |
| Technical | Strong MacBook navigation, typing speed, and familiarity with email‑based support tools (Salesforce preferred) |
| Communication | Excellent written & verbal English, detail‑oriented |
| Availability | Overnight (7:30 pm–11:30 pm) & AUS (3:30 am–5:30 am) shifts on Sun‑Thurs/Tues‑Sat/Fri‑Tues; holiday & weekend coverage |
| Mindset | Problem‑solving, self‑motivated, patient, positive, team‑player |
| Cultural Fit | Passion for community, customer service, and spreading love & kindness |
đź’° Compensation, Benefits & Work Culture
- Competitive hourly rate (details disclosed during interview).
- Full‑time remote role with flexible scheduling to fit your lifestyle.
- Inclusive, supportive culture that values diversity, empathy, and continuous learning.
- Opportunities to grow within the Scaled Support team, moving from junior to senior roles as you master tiered cases.
- Regular performance metrics and recognition programs to celebrate success.
