Wolters Kluwer is hiring an Associate Support Engineer in Chennai (the Neville Towers location on the posting). It is a full time role on a 24x7 monitoring and production support team, and it asks for up to 2 years of relevant experience. The reference is R0056653 and the posting went live in early November 2026. If you are early in your career and want hands-on experience with observability tools, this is a useful one to look at. More roles like it appear on our quick openings hub.
Role Overview
The posting titles the job Associate Support Engineer, and the description calls it Associate IT Support Engineer. The team watches applications, infrastructure, cloud resources and containerised services around the clock. When an alert fires, you investigate with metrics, logs and traces and help with incident response, so that services stay available and fast.
Responsibilities
- Monitor applications, infrastructure, cloud resources and services using existing dashboards and observability tools.
- Review alerts, events, logs, metrics and traces in OpenSearch, Grafana and APM or infrastructure monitoring platforms.
- Spot application errors, outages, slowdowns and unusual behaviour.
- Do first line troubleshooting using monitoring data, logs and standard operating procedures.
- Monitor Kubernetes clusters, nodes, pods, containers, deployments and services.
- Use basic SQL to check data during incidents.
- Prioritise alerts by severity and business impact, and log them in ServiceNow with clear notes.
- Escalate unresolved or critical incidents and follow up.
- Write clear shift handovers.
- Use approved AI tools to build small scripts, notes or proofs of concept that make monitoring easier.
Skills required for the Wolters Kluwer Associate Support Engineer role
- Up to 2 years in observability, monitoring, application support or infrastructure operations.
- Hands-on Grafana and dashboards, and OpenSearch for log analysis.
- Knowledge of one or more APM tools: Dynatrace, New Relic, Datadog or Azure Application Insights.
- Familiarity with SolarWinds or similar infrastructure monitoring.
- Basic AWS and Azure knowledge, basic Kubernetes, basic SQL and basic Linux.
- Understanding of networking, HTTP/HTTPS, APIs and databases.
- ServiceNow for incident management.
- A basic understanding of generative AI and its limits.
- Education: a B.E or B.Tech in Computer Science. A Master's is a plus.
Salary, shifts and benefits
The posting does not list a salary. It says shift allowance is paid as per company norms. The schedule is 24x7 rotational shifts that change monthly, including nights, weekends and public holidays, with two days off after every five working days.
What the role involves
Most of the shift is watching and reading. You keep dashboards open, notice when a graph or log pattern looks wrong, and decide whether it is noise or a real incident. Then you either fix it from the runbook or hand it up with good evidence. A clean handover at the end of the shift is treated as part of the job, because the next person starts from your notes.
Who it suits
It suits a recent graduate or a junior engineer who is curious about how production systems behave and does not mind shift work. If you have been using Grafana or Kubernetes in a project, you already speak the language of the role.
How to stand out
- Build a small home lab: a Grafana dashboard fed by a few containers, with one alert you can explain.
- Practise reading logs and finding the cause of an error.
- Learn the basic Linux commands used for troubleshooting.
- Be ready to explain what you would check first when a service is slow (an expected interview theme, not stated in the posting).
- Show you can write a short, clear incident note.
Check before you apply
- Salary is not listed.
- Shifts rotate monthly and include nights and weekends. Be sure that works for you.
- The posting says applicants may need to appear onsite at a Wolters Kluwer office during the hiring process.
- The posting asks candidates to avoid AI assistance during interviews.
FAQs
Can freshers apply? The posting asks for up to 2 years of relevant experience, so early career candidates are in range.
Are night shifts involved? Yes. The posting describes rotational shifts including nights.
Is the salary mentioned? No, but a shift allowance is mentioned.
Is it remote? The posting lists a Chennai office location.
Where can I find similar support roles? Try the Zoho Technical Support Engineer opening, the Altera support consultant role and the McAfee DevOps role. You can also follow the Hirecept LinkedIn page.
Details come from the employer's posting and can change, so check the official page for the latest.
