Looking for a full-time customer support role in Bengaluru? Sutherland is hiring Associates / Sr. Associates (Job ID: REF44789N), and any graduate can apply.
Role Overview
- Company: Sutherland
- Role: Associate / Sr. Associate (Referral)
- Location: Bengaluru, India (On-site)
- Job type: Full-time
- Shifts: Flexibility to work shifts, including nights
- Salary and experience: Not mentioned on the posting
Eligibility
- Any full-time UG/PG graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, or MCA)
- 2025 passouts can apply
- Candidates must live within a 25 km radius of the office
Responsibilities
- Resolve customer requests and inquiries via email, chat, or social media
- Meet contact center statistics and SLAs
- Follow non-disclosure agreement and data security policies
- Complete upskilling and e-courses mandated by each program
- Attend coaching sessions and apply the feedback
- Maintain 100% schedule adherence, avoid absenteeism, and help reduce program shrinkage
- Achieve monthly Customer Satisfaction and Productivity goals
Requirements
- Excellent verbal and written English
- Good analytical and typing skills
- Flexibility to work shifts, including nights
How to apply for this role
Our general advice for applying to any opening like this one, written by the Hirecept team.
- 1
Read the full posting first
This page is our summary. Sutherland's own posting is the source of truth for requirements, pay, location and deadlines, so read it in full before you decide to apply.
- 2
Match your résumé to three requirements
Pick the three requirements you meet best and make sure each one is visible in your résumé with a concrete example: what you built, ran or improved. Move the most relevant experience or project to the top. Keep it to one page unless you have many years behind you.
- 3
Write a short note if there is a place for one
Three or four sentences are enough. Say which part of the role you can already do, give one piece of proof, and say why this company. Skip the long cover letter and the generic opening line.
- 4
Apply on Sutherland's own site
Use the Apply Now link below. It opens the employer's own application page. Fill every field, attach a PDF named with your name, and keep a screenshot or the confirmation email.
- 5
Track it and follow up once
Note the date, the role and the link in a simple sheet. If you hear nothing for about a week, one polite follow-up is fine. Meanwhile, start preparing, because interview calls can come at short notice.
If you are a fresher or student
Without work history, projects, coursework, hackathons and club roles are your evidence. Put two or three of them first, with a link a recruiter can open in seconds. Be ready to explain every skill you list, because early-career interviews lean on fundamentals and how you think through a problem.
Helpful guides: ATS-friendly résumé, interview prep in a week, asking for a referral.
