Revolut is redefining how millions manage their money every day. As a Support Specialist, you’ll be the friendly voice that turns complex financial queries into simple, satisfying solutions—all from the comfort of your home.
Company Overview & Mission
Revolut’s mission is to give people more visibility, control, and freedom over their money. Since 2015, the fintech‑super‑app has grown to 80 + million customers worldwide, backed by a culture that’s been certified as a Great Place to Work™. With 13,000+ teammates across the globe, Revolut thrives on innovation, diversity, and relentless customer focus.
Key Responsibilities & Day-to-Day Impact
- Deliver outstanding assistance via in‑app live chat, phone, and email, ensuring customers feel secure using Revolut’s features.
- Represent Revolut’s brand positively in every online interaction.
- Collaborate with product, risk, and operations teams across continents to resolve issues quickly.
- Contribute ideas that improve the overall customer experience and product quality.
Qualifications & Requirements
| Requirement | Details |
|---|---|
| Education | Bachelor’s degree (provisional certificate acceptable) |
| Experience | Minimum 18 months in customer service (retail or telecom a plus) |
| Language | English fluency – C1 level or higher; additional languages a plus |
| Skills | Strong written & verbal communication, numeracy, analytical & IT aptitude |
| Attributes | Empathy, attention to detail, self‑motivation, independent problem‑solving, team‑player mindset |
Compensation, Benefits & Work Culture
- Competitive salary with night‑ and weekend‑shift premiums.
- Flexible remote‑first policy for candidates in India and the Philippines.
- Access to Revolut’s employee development programs, health & wellbeing perks, and a vibrant, inclusive community that celebrates diversity.
- Opportunity to grow within a fast‑moving fintech that values innovation and impact.
