Ready to be the front‑line hero who turns client challenges into seamless experiences? Wipro’s Process Associate role blends fast‑paced problem solving with continuous learning, all while you work in the vibrant tech hub of Kolkata.
Company Overview & Mission
Wipro Limited (NYSE: WIT) is a global leader in technology services and consulting, helping clients navigate complex digital transformations. With over 230,000 employees across 65 countries, Wipro’s mission is to empower customers, colleagues, and communities to thrive in an ever‑changing world.
Key Responsibilities & Day-to‑Day Impact
- Manage inbound client requests via phone and email, ensuring courteous, professional interactions.
- Accurately document user information, issue details, and resolution steps in the RAVE system.
- Resolve queries within SLA limits, leveraging internal knowledge bases and product expertise.
- Identify trends from call logs, update self‑help resources, and flag escalations to team leaders.
- Participate in product training, continuously expanding your technical knowledge.
- Conduct follow‑up calls to capture feedback and ensure contract compliance.
Qualifications & Requirements
| Requirement | Details |
|---|---|
| Education | Undergraduate degree in Business or any discipline (B.Sc IT, MBA, BE not eligible) |
| Experience | Freshers welcome; strong aptitude for learning system software |
| Technical Skills | Typing speed ≥ 30 WPM with 90% accuracy, keyboard shortcut proficiency |
| Analytical Ability | Strong analytical and problem‑solving skills |
| Communication | Good English comprehension, clear oral communication |
| Shift Flexibility | Ability to work 24/7 shift rotations as per business needs |
Compensation, Benefits & Work Culture
- Competitive salary aligned with industry standards for entry‑level roles.
- Comprehensive health, dental, and vision coverage.
- Continuous learning opportunities, including product‑specific and soft‑skill trainings.
- Inclusive, purpose‑driven culture that encourages innovation and personal reinvention.
- Access to Wipro’s global employee networks and mentorship programs.
