You’re ready to dive into the world of IT support, but looking for a role that blends customer interaction, technical troubleshooting, and continuous learning? Virtusa’s Level 1 Support Engineer position in Bengaluru offers exactly that—and more.
Company Overview & Mission
Virtusa is a global digital services leader dedicated to transforming businesses through innovative technology. With a strong focus on managed services and cutting‑edge solutions, Virtusa empowers clients worldwide to streamline operations, reduce costs, and accelerate growth.
Key Responsibilities & Day‑to‑Day Impact
- Customer Interaction: Respond to inquiries, access issues, and supply‑chain (SCM) application problems via email, phone, or ticketing tools.
- Relationship Management: Communicate daily with customers to nurture relationships and maintain high satisfaction.
- Stakeholder Reporting: Prepare timely reports on operational breaches and service status for business stakeholders.
- Collaboration: Work closely with peers and specialists on cross‑functional tasks.
- Issue Resolution: Assess incoming queries, reproduce problems, and resolve them using self‑service options.
- Escalation: Identify recurring issues and elevate them for permanent fixes.
- Ticket Management: Open, track, and close help‑desk tickets while maintaining detailed records.
- Documentation: Create and update SOPs and process documents.
- Operational Guidance: Provide teams with guidance on breaches and procedural updates.
- Efficiency Drives: Spot delays, recommend improvements, and act to keep product delivery on track.
- Shift: 24/7 rotational schedule (mandatory).
Qualifications & Requirements
| Requirement | Details |
|---|---|
| Education | Bachelor’s degree in IT, Computer Science, or related field |
| Experience | 0-2 years in a support or customer‑service role (fresher candidates with internship experience welcomed) |
| Communication | Strong verbal and written communication skills in English |
| Technical | Familiarity with supply‑chain or ERP software; basic troubleshooting skills |
| Customer Service | Ability to empathize, listen, and resolve user issues efficiently |
| Problem Solving | Analytical mindset with a proactive approach to problem resolution |
| Availability | Willingness to work 24/7 rotational shifts |
Compensation, Benefits & Work Culture
Virtusa offers a competitive salary package, performance‑based bonuses, comprehensive health insurance, ample paid time off, and opportunities for professional development. The company culture emphasizes teamwork, innovation, and continuous learning—ideal for early‑career tech professionals.
