The world of technology is evolving at lightning speed, and NTT DATA is at the forefront of that change. As a Graduate Trainee, you’ll dive into real‑world client service, learn the intricacies of a global managed services desk, and build a foundation that can launch a lifelong career in IT.
Company Overview & Mission
NTT DATA is a $30+ billion global technology services leader that serves 75% of the Fortune Global 100. With a focus on responsible innovation, the company powers enterprise‑scale AI, cloud, security, connectivity, and data center solutions. As a Global Top Employer, NTT DATA fosters diversity, inclusion, and a culture where talent can grow, belong, and thrive.
Key Responsibilities & Day‑to‑Day Impact
- Provide administrative support to the Managed Services Client Service Desk team.
- Coordinate service requests and log client tickets accurately.
- Follow escalation procedures for critical calls, ensuring timely resolution.
- Validate, capture, and maintain detailed records of client requests.
- Analyze escalation requests to categorize and prioritize incidents.
- Maintain documentation related to tickets and client information.
- Collaborate with stakeholders across the organization to support service delivery.
- Adapt to a 24×7 shift structure based on defined roster requirements.
Qualifications & Requirements
| Requirement | Details |
|---|---|
| Education | High School Diploma or equivalent |
| Experience | Basic to moderate experience in technology or call‑centre environments |
| Skills | Strong verbal and written communication, attention to detail, sound judgement, client‑focused mindset |
| Work Mode | Hybrid – a blend of onsite and remote work in Bangalore |
| Shift Structure | Ability to work 24×7 shift schedules as per roster |
Compensation, Benefits & Work Culture
NTT DATA offers a competitive entry‑level salary package, complemented by:
- Comprehensive health and wellness benefits.
- Continuous learning and professional development programs.
- Access to a global network of experts and innovation centres.
- A supportive, inclusive workplace that values growth and teamwork.
- Opportunities to transition into full‑time roles across the organization.
