Ready to jump into a high‑impact role where every conversation counts? Sutherland is looking for enthusiastic Associates to join its Bengaluru team and help shape the future of digital customer experience. In this position you’ll be the first line of support for global clients, turning every inquiry into a moment of delight while advancing your career in tech‑driven service.
Company Overview & Mission
Sutherland is a global leader in digital transformation, blending AI, automation, cloud engineering, and advanced analytics to help iconic brands thrive. With over 200 patents and a “as a service” delivery model, Sutherland partners with businesses to unlock new possibilities, optimize operations, and create memorable customer journeys. Their mission is simple: unlock digital performance and deliver measurable results.
Key Responsibilities & Day‑to‑Day Impact
- Resolve customer requests and inquiries via email, chat, and social media using best‑practice principles.
- Achieve contact‑center metrics and SLAs, consistently meeting or exceeding contractual targets.
- Uphold data‑security standards by adhering to NDAs and company policies.
- Participate in continuous learning through e‑courses and coaching sessions.
- Maintain 100% schedule adherence, contribute to low absenteeism, and help reduce program shrinkage.
- Collaborate with cross‑functional teams to elevate the overall customer experience.
Qualifications & Requirements
| Requirement | Details |
|---|---|
| Education | Bachelor’s or Master’s degree (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) – 2025 passout or earlier |
| Language | Excellent verbal and written English skills |
| Technical | Good analytical and typing skills |
| Availability | Flexibility to work shifts, including nights |
| Location | Must reside within 25 km of Bengaluru office |
Compensation, Benefits & Work Culture
Sutherland offers a competitive salary tailored to experience and performance, coupled with a comprehensive benefits package that includes health coverage, paid time off, and professional development opportunities. The role is a permanent Work‑At‑Home (WAH) position, giving you the flexibility to balance work and life while staying connected to a vibrant, global team. You’ll enjoy a culture that values continuous learning, innovation, and a customer‑first mindset.