Inspire Brands Hyderabad Support Center
Technology Operations Senior Analyst
Hyderabad, IN
Role snapshot
Inspire Brands Hyderabad Support Center is hiring a Technology Operations Senior Analyst on a full-time basis. This is a role based in Hyderabad, IN.
- Company
- Inspire Brands Hyderabad Support Center
- Location
- Hyderabad, IN
- Job type
- Full-time
- Posted
- Oct 7, 2026
Who this role suits
The listing does not state a required experience level here. Read the requirements in the description below and apply if they match your background.
How to prepare your application
- Match your résumé to the requirements in the description, using the same wording where it is honest to do so.
- Prepare a short example for each requirement you meet, and be ready to explain any you only partly meet.
- Read what Inspire Brands Hyderabad Support Center publishes about its product or team, so you can say clearly why this role and this company.
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About the role
Data & Support Analyst
What you'll be doing:
Data and analysis:
- Query MySQL tables, search Kibana logs and write Athena SQL.
- Build and maintain dashboards in QuickSight and Power BI.
- Take ad hoc questions from the CEO and go into the data to answer them.
- Bring us things we didn't ask for, where the data shows something worth knowing.
- Work out how we make our data available to the wider team through AI agents.
Support quality:
- Work alongside the NOC team on incoming support queries.
- Own the first time fix rate and keep improving it.
- Troubleshoot and fix issues hands on yourself. You'll be the person training the team, so you need to have done the work rather than just managed it.
- Review the answers our AI chat agent is giving customers, and look for ways to keep improving them.
- Educate the NOC team so the quality of answers holds, and work with them directly if it drops.
- Spot the queries that keep coming back and deal with the underlying cause rather than answering the same question again.
Commentary on the numbers:
We're not looking for someone who can generate a graph. We're looking for someone who generates the graph and then puts commentary around it: what it's telling us, what's driving it, and what we should change. Performance, profit, churn, support quality when a number moves, we want to know why, and what our options are.
Nice to have:
- Experience in a NOC, technical support or operations environment.
- Experience defining and reporting on support metrics.
- Athena, or other AWS data tooling.