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GCS Technologies

Technical Support Analyst (Tier 2)

Austin, Texas, US

Role snapshot

GCS Technologies is hiring a Technical Support Analyst (Tier 2) on a full-time basis. This is an on-site role based in Austin, Texas, US.

Company
GCS Technologies
Location
Austin, Texas, US
Work mode
On-site
Job type
Full-time
Experience
2+ years
Posted
Nov 7, 2026

Who this role suits

People with roughly one to three years of experience who can own small pieces of work with light guidance and want to widen their scope.

How to prepare your application

  • Prepare two or three stories about work you owned end to end, including one thing that went wrong and what you changed.
  • Read what GCS Technologies publishes about its product or team, so you can say clearly why this role and this company.

Apply only on GCS Technologies's own site. A genuine employer never asks candidates for money, deposits or bank details to apply, interview or “secure” a job. If something looks wrong, use Report a problem with this listing and we will review it. Read how we check listings.

About the role

Job Description

Job Description

Job Summary

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.


Essential Duties and Responsibilities
  • Microsoft Azure and Office 365 Administration
  • Provide remote technical support to customers calling for various technical issues.
  • Provide on-site technical support to customers as needed.
  • Must have flexible after-hours availability for implementation and deployment tasks.
  • Track time and provide troubleshooting notes as you work.

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.

  • Windows Server and Desktop OS (all versions)
  • Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
  • Familiarity with MacOS and Linux operating systems.
  • Common Desktop Applications (Office, etc.)
  • Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
  • Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )
  • Virtualization Technologies (VMware vSphere and Hyper-V)
  • Familiarity with VOIP solutions, such as Ring Central

Other desirable skills

  • Basic Scripting knowledge (PowerShell, Bash, Python)
  • Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
  • Familiarity administering Remote Desktop Services

Additional Requirements
  • Must live in the Austin, TX metro or surrounding area.
  • Participate in after hours support rotation.
  • Must pass background screening.
  • Must be able to lift 20 lbs.
  • Ability to work in a team and communicate effectively.
  • Responsible for entering billable time and notes into ticketing system in real time.

Certifications: Preference is given to well certified individuals.

Experience: 2+ years experience in a help desk or network support position.

Education: Degrees are valued but not required. We prefer experience and certifications.

Benefits


  • 75% to 100% work-from-home options if based in Austin, TX
  • Flexible Paid Time Off
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.