Insight Global
Sr. ServiceNow Developer / Architect
Chicago, Illinois, US
Role snapshot
Insight Global is hiring a Sr. ServiceNow Developer / Architect on a full-time basis. This is an on-site role based in Chicago, Illinois, US.
- Company
- Insight Global
- Location
- Chicago, Illinois, US
- Work mode
- On-site
- Job type
- Full-time
- Experience
- 7+ years
- Posted
- Nov 6, 2026
Who this role suits
Experienced professionals who can lead projects, set direction and be accountable for outcomes, not just tasks.
How to prepare your application
- Prepare examples of decisions you drove, how you measured the result, and how you worked with other teams.
- Be ready to discuss trade-offs and scope, not only the tools you have used.
- Read what Insight Global publishes about its product or team, so you can say clearly why this role and this company.
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About the role
Insight Global is seeking a Senior ServiceNow Developer / Architect for a top enterprise client onsite in Chicago IL, Richmond VA, or Albany NY. This individual will serve as a senior technical lead and platform architect, owning the design, development, governance, and technical direction of enterprise ServiceNow solutions. The ideal candidate combines deep hands-on engineering expertise with strong architectural judgment and experience across ITSM, CMDB, HAM, SAM, integrations, and automation. This is an opportunity to establish technical standards, influence the ServiceNow roadmap, mentor developers, and lead major platform modernization initiatives while remaining directly involved in development and delivery. This is slated to be a 6-month contract-to-hire engagement that can provide a starting hourly rate between $60 - $70 depending on candidate background.
Day-to-Day:
- Serve as the senior technical lead and architect for enterprise ServiceNow solutions
- Design, develop, and govern scalable solutions across ITSM, CMDB, HAM, SAM, integrations, and automation
- Establish and maintain ServiceNow architecture and technical standards
- Remain hands-on with platform development, configuration, scripting, and integrations
- Lead architecture decisions for complex ServiceNow implementations
- Drive platform modernization and future ServiceNow expansion initiatives
- Build and support REST/SOAP integrations and Integration Hub solutions
- Oversee platform security, ACLs, scoped applications, and data-model design
- Support platform upgrades, release controls, troubleshooting, and automation
- Mentor developers and provide technical leadership across delivery initiatives
- Partner with stakeholders to influence the ServiceNow technical roadmap and platform governance
Must-Haves:
- 7+ years of hands-on ServiceNow development and platform engineering experience
- Experience leading complex ServiceNow implementations and architecture decisions
- Advanced JavaScript and Glide API expertise
- Strong knowledge of ServiceNow data models, ACLs, platform security, and scoped applications
- Strong ServiceNow ITSM experience
- Hands-on experience with CMDB, HAM, and SAM
- Flow Designer and Integration Hub experience
- REST/SOAP API development and enterprise integration experience
- Knowledge of MID Server concepts and platform automation
- Experience with Business Rules, Script Includes, UI Actions, workflows, and custom applications
- Ability to lead solution architecture, platform governance, and technical delivery while remaining hands-on
- Platform upgrade, release control, troubleshooting, and technical standards experience
- ServiceNow Certified System Administrator (CSA)
- Bachelor’s degree in IT or related field, or equivalent professional experience