ConceptsIT, Inc.
ServiceNow Lead Product Owner
Reston, District of Columbia, US
Role snapshot
ConceptsIT, Inc. is hiring a ServiceNow Lead Product Owner on a full-time basis. This is a hybrid role based in Reston, District of Columbia, US.
- Company
- ConceptsIT, Inc.
- Location
- Reston, District of Columbia, US
- Work mode
- Hybrid
- Job type
- Full-time
- Experience
- 8+ years
- Posted
- Nov 1, 2026
Who this role suits
Experienced professionals who can lead projects, set direction and be accountable for outcomes, not just tasks.
How to prepare your application
- Prepare examples of decisions you drove, how you measured the result, and how you worked with other teams.
- Be ready to discuss trade-offs and scope, not only the tools you have used.
- Read what ConceptsIT, Inc. publishes about its product or team, so you can say clearly why this role and this company.
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About the role
Job Title: ServiceNow Lead Product Owner
Location: Reston, VA (Hybrid – Onsite once a week)
Duration: 12 Months Contract-to-Hire
Experience: 8+ Years
Education: Bachelor's degree or equivalent relevant experience
Interview Process: 2 Rounds – Second Round In Person
Required Skills & Experience
- Strong hands-on experience with ServiceNow .
- Experience with ServiceNow CRM modules preferred ; ITSM experience is acceptable.
- 8+ years of experience in Product Ownership, Product Management, Business Analysis, or related technical roles.
- Strong understanding of Agile methodologies, Scrum, and product development lifecycle.
- Experience managing product roadmaps, product backlogs, release planning, and stakeholder expectations.
- Ability to define product vision, prioritize requirements, and align solutions with business objectives.
- Experience with product KPIs, business metrics, and continuous improvement.
Key Responsibilities
- Lead product strategy, roadmap development, and prioritization.
- Collaborate with stakeholders, Product Owners, and Scrum teams.
- Manage product backlogs, releases, and business requirements.
- Ensure product functionality aligns with business needs.
- Facilitate sprint planning, refinement sessions, and product reviews.
- Identify opportunities, manage risks, and improve customer satisfaction.
Preferred Qualifications
- Healthcare industry experience.
- Experience working with enterprise-level ServiceNow implementations.
- Advanced degree in a relevant field.
Interested candidates: Please share your updated resume at [email protected] .
Please mention your current location and ServiceNow CRM/ITSM experience when applying.
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