Franklin Fitch
Service Desk Analyst
Washington, District of Columbia, US
Role snapshot
Franklin Fitch is hiring a Service Desk Analyst on a full-time basis. This is an on-site role based in Washington, District of Columbia, US.
- Company
- Franklin Fitch
- Location
- Washington, District of Columbia, US
- Work mode
- On-site
- Job type
- Full-time
- Experience
- 2+ years
- Posted
- Nov 6, 2026
Who this role suits
People with roughly one to three years of experience who can own small pieces of work with light guidance and want to widen their scope.
How to prepare your application
- Prepare two or three stories about work you owned end to end, including one thing that went wrong and what you changed.
- Read what Franklin Fitch publishes about its product or team, so you can say clearly why this role and this company.
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About the role
SERVICE DESK ANALYST | LAW FIRM | WASHINGTON, DC | $60,000 - $75,000
⭐ Are you looking to work for an industry-leading law firm?
⭐ Do you want to work in a collaborative, curious & inclusive environment?
⭐ Are you highly motivated and looking for an opportunity to progress?
If the answer is yes, then this could be the right opportunity for you!
We are working with a prestigious global law firm who are looking to bring onboard a Service Desk Analyst to join their Washington DC office. You will be joining a global team to ensure the smooth running of their support function. You will be responsible for taking ownership and provide timely solutions to end-user incidents and change orders.
They invest heavily in new, emerging technologies, giving you exposure to some of the best tools on the market. They also offer award-winning training, allowing you to steer your professional development, as well as a generous benefits package. You will be working with a collaborative, close-knit team of industry experts.
What will the job look like?
- Troubleshoot & resolve technical issues via phone, email & in-person.
- Identify & recommend solutions for continuous improvement.
- Collaborate with teams throughout the IT department to escalate & resolve incidents.
- Configuring and testing both new and existing hardware & software for end-users.
What do you need?
- 2+ years of experience working in a support-focused role.
- Experience working in a Windows environment with the MS stack.
- Delivery of exceptional customer service and communication skills.
- Previous experience working in the professional services industry.
What is in it for you?
- Join a global company with unlimited opportunity for progression.
- A company that invest heavily in technology & understands its value.
- Comprehensive benefits package with generous annual bonus.
The company are looking to start interviewing this week, so apply now for immediate consideration.