Senior Quality Assurance Analyst

The Senior Quality Assurance (QA) Analyst is responsible for ensuring that the technology solutions delivered by IT meet the desired standards of the firm. They create test procedures and implement standard protocols that can be used to measure success. In addition to hands-on testing and quality assurance delivery, this role brings senior-level judgment, strong domain experience, and emerging automation expertise to help evolve the Firm’s overall QA maturity.

The Senior Quality Assurance Analyst partners with Business Analysts, Project Managers, and cross functional technical and non-technical stakeholders throughout the full solution lifecycle to ensure requirements are testable, risks are identified early, and solutions are rigorously validated prior to release. This role is also expected to provide guidance on test strategy, influence quality practices, and mentor others engaged in testing activities.

The position requires an individual with deep testing experience, strong technical competence, relentless customer focus, excellent communication skills, experience in complex or regulated environments (such as law firms or professional services), and the ability to balance execution with strategic improvement.

Responsibilities

• Leads and continuously improves the framework, process, and standards for technical and non-technical review, testing and validation of technology solutions
• Identifies measurements and testing standards for new software, systems, products, and/or enhancements to existing software, systems and products throughout the development life cycle
• Identifies quality standards during testing phases, ensures compliance with defined exit criteria for test validation
• Establishes supporting artifacts for testing (e.g., test plans and scripts)
• Serves as the primary QA owner for high‑criticality and high‑risk initiatives, accountable for test strategy, execution, and quality outcomes across the project lifecycle.
• Coordinates testing of new solutions to ensure that integration into Firm systems meets functional requirements, system compliance, and technical specifications
• Communicates test progress, test results, and other relevant information to project stakeholders and IT/Firm leadership
• Assists with managing quality assurance and testing aspects of projects and interdependencies
• Acts as a trusted advisor and mentor to project teams and other testing participants by promoting best practices, improving test quality, and raising overall quality awareness across IT initiatives
• Evaluates, justifies, and recommends automated test tools and frameworks as appropriate, including helping assess feasibility and organizational readiness for test automation
• Conducts research on leading test management and test automation practices, tools, and technologies, and partners with IT leadership to define a pragmatic path toward increased automation where it adds business value
• Provides subject-matter expertise and thought leadership on manual vs. automated testing approaches, helping the Firm determine when and how to introduce automation in a sustainable, risk‑appropriate manner

Requirements

Education & Credentials

• College degree is strongly preferred, ideally in Computer Science, Information Systems, Business Administration, Finance, or a related field. Master’s degree is preferred
• Appropriate technical certification(s) are preferred

Knowledge & Experience

• 7+ years of progressive quality assurance and software testing experience, including experience on complex, enterprise‑scale systems
• Experience in a large law firm, professional services organization, or legal information services provider is strongly preferred
• Demonstrated experience with system testing metrics, best practices and methodologies
• Demonstrated ability to independently assess solution risk, testing scope, and quality tradeoffs, and to confidently communicate recommendations to technical and non‑technical stakeholders
• Hands‑on experience with automated testing tools and demonstrated ability to evaluate, recommend, or pilot automation approaches in a pragmatic, business‑focused manner
• Experience with current release and deployment standards
• Experience in leading and influencing technical and non-technical stakeholders of all levels to adopt testing standards, processes and controls
• Knowledgeable of various SDLC/Project Management methodologies (e.g., waterfall, agile)

Skills & Expectations

• Proven analytical and problem-solving skills
• Proven ability to translate data into insights
• Excellent problem solving and debugging skills
• Highly motivated, analytical, organized and efficient
• Comfortable engaging with senior IT and business stakeholders to explain quality risks, testing outcomes, and release readiness
• Ability to prioritize, exercise sound judgment, and remain effective in high‑visibility, time‑sensitive situations
• Ability to think strategically about how testing practices should evolve over time, balancing speed, risk, cost, and long‑term sustainability
• Ability to stay abreast of business and technology trends related to quality assurance and testing
• Expertise in a wide range of technology systems and solutions
• Expertise in quality control
• Ability to think abstractly and see how small details relate to the bigger picture

Work Location & Conditions

• Washington, D.C.
• Core hours of 9:00 am – 5:30 pm, Monday-Friday; hybrid in-office, which will be a combination of onsite and remote work with occasional on-call availability.

Position requires access to equipment, software, or technology that is subject to U.S. export controls. To be granted access pursuant to US Export Control laws, candidate must be either (a) a United States citizen or national; (b) a person lawfully admitted for permanent residence of the United States (i.e., “Green Card” holder); or (c) an INS-approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible; and if not yet naturalized, is still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws. Candidates will be required to submit appropriate documentation to determine whether access can be granted before proceeding further through the application process.