Senior Processor, Investigations

What Youll Be Doing (Position summary):

The Senior Processor, Investigationsis responsible forresolving client inquiries related to missing deposits, posting errors, and other account discrepancies for Commercial Banking and Corporate clients. The role involves conducting complex investigations, providing detailed explanations to clients, and ensuring a high standard of service while minimizing potential loss to CIBC.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (Responsibilities):

• Ensure prompt andaccurateresolution of client investigation requests, both straightforward and complex, to deliver high-quality service and mitigate potential loss to CIBC.
• Receive, analyze, and investigate client requests through Client Connect, documenting corrective actions and resolutions.
• Assistclients in resolving posting errors, missing items, and missing wallet deposits.
• Conduct root cause analysis on recurring anomalies toidentifysources of error and recommend solutions to prevent reoccurrence.
• Handle customer inquiries and complaints efficiently and professionally, escalating unresolved issues to the Manager, Investigations.
• Liaise with business partners and support centers, including Retail Operations, INTRIA, and branch networks, to complete investigations and fulfill requests.
• Contribute to continuous improvement byidentifyingareas to enhance the client experience or resolve challenges.
• Stay updated on internal and external developments to respond promptly to customer needs.
• Provide customers with detailed explanations of recommended actions or alternatives and verify their understanding.
• Recommend changes to business processes to enhance operational efficiency and effectiveness.

Experience: 1 to 2 years of experience.

Who You Are (Skills / Qualifications):

Must Have Skills:

• Bachelor's degree in business, finance, or a related field preferred; equivalent work experience may be considered.
• 1-2 years of experience in banking operations, investigations, or client service.
• Proficiencyin English (written and verbal).
• Detailed knowledge of bank clearing procedures and currency operations processes.
• Strong understanding of Commercial Banking and Corporate client products, services, and procedures.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent interpersonal and oral communication skills for handling sensitive situations.
• Ability to manage multiple activities of varying complexity under time constraints.
• High attention to detail and accuracy.
• Computer literacy andproficiencywith ,Microsoft Office suite.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in theCandidate Privacy Statement.