Lorven Technologies Inc.
Senior Business Systems Analyst (Salesforce & Patient Support Programs)
Chicago, Illinois, US
Role snapshot
Lorven Technologies Inc. is hiring a Senior Business Systems Analyst (Salesforce & Patient Support Programs) on a full-time basis. This is an on-site role based in Chicago, Illinois, US.
- Company
- Lorven Technologies Inc.
- Location
- Chicago, Illinois, US
- Work mode
- On-site
- Job type
- Full-time
- Experience
- 8+ years
- Posted
- Nov 2, 2026
Who this role suits
Experienced professionals who can lead projects, set direction and be accountable for outcomes, not just tasks.
How to prepare your application
- Prepare examples of decisions you drove, how you measured the result, and how you worked with other teams.
- Be ready to discuss trade-offs and scope, not only the tools you have used.
- Read what Lorven Technologies Inc. publishes about its product or team, so you can say clearly why this role and this company.
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About the role
Job Title: Senior Business Systems Analyst (Salesforce & Patient Support Programs)
Location: Chicago, IL (Onsite)
Duration Long-term Engagement
Role Overview
- We are seeking an experienced Senior Business Systems Analyst to support our Commercial POD and partner closely with business stakeholders across Intake Centre and Contact Centre applications.
- The ideal candidate will possess strong business analysis skills, hands-on knowledge of Salesforce configuration modules, and experience supporting Patient Support Programs within the pharmaceutical industry.
- This role requires an independent, proactive professional who can quickly assume ownership of BAU operations with minimal supervision.
Key Responsibilities
- Act as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
- Gather, analyze, document, and manage business and system requirements.
- Support and optimize Salesforce-based solutions, including configuration-related activities.
- Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
- Collaborate with cross-functional teams to ensure successful delivery of enhancements and operational support requests.
- Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
- Identify process improvement opportunities and recommend scalable solutions.
- Support testing, user acceptance activities, and production issue resolution.
Required Qualifications
- 8+ years of experience as a Business Analyst.
- Strong experience with the Salesforce platform and configuration modules.
- Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical/Life Sciences industry.
- Excellent stakeholder management, communication, and facilitation skills.
- Ability to work independently and manage multiple priorities with minimal supervision.
- Strong analytical, problem-solving, and documentation skills.
- Experience working in Agile/Scrum environments.