Addison Group
Salesforce Support Analyst
Austin, Texas, US
Role snapshot
Addison Group is hiring a Salesforce Support Analyst on a full-time basis. This is a role based in Austin, Texas, US.
- Company
- Addison Group
- Location
- Austin, Texas, US
- Job type
- Full-time
- Experience
- 2+ years
- Posted
- Nov 2, 2026
Who this role suits
People with roughly one to three years of experience who can own small pieces of work with light guidance and want to widen their scope.
How to prepare your application
- Prepare two or three stories about work you owned end to end, including one thing that went wrong and what you changed.
- Read what Addison Group publishes about its product or team, so you can say clearly why this role and this company.
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About the role
Job Description
Job Description
Compensation: $30-33 per hour depending on experience
Required Technical Skills:
1) Salesforce (Primary Focus):
• Minimum 2 years of Salesforce Admin experience (junior admin preferred / entry-level is okay)
• Must have hands-on backend experience, including:
o User setup & administration
o Permission sets & profiles
o Data loads & data augmentation
o Familiarity with Error Messaging in Salesforce
2) Excel (Intermediate Level Required):
• Use of formulas (e.g., vLookups, XLOOKUP preferred)
• Creating and using pivot tables
• Proper filtering & sorting techniques
• Must understand Excel mechanics (e.g., ensuring new columns are properly filtered to avoid data misalignment)
Nice to Have Skills:
Service Now Ticketing System experience
Experience with tools like:
• ZoomInfo
• Salesloft
Why choose Addison?
• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.