Micro Center Sales Corporation

RETAIL COMPUTER TECHNICIAN

Fairfax, District of Columbia, US

Role snapshot

Micro Center Sales Corporation is hiring a RETAIL COMPUTER TECHNICIAN on a full-time basis. This is an on-site role based in Fairfax, District of Columbia, US.

Company: Micro Center Sales Corporation
Location: Fairfax, District of Columbia, US
Work mode: On-site
Job type: Full-time
Posted: Nov 7, 2026

Who this role suits

The listing does not state a required experience level here. Read the requirements in the description below and apply if they match your background.

How to prepare your application

Match your résumé to the requirements in the description, using the same wording where it is honest to do so.
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About the role

Job Description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated, results-oriented RETAIL COMPUTER TECHNICIAN. This role will help customers get the most from their technology by providing expert troubleshooting, repair recommendations, and exceptional service throughout their experience. They will diagnose and repair a wide range of devices, build custom PCs, and recommend solutions that protect and enhance customers' technology investments. You'll stay on the cutting edge of the latest products and technologies while maintaining technical certifications and delivering clear, professional communication.

The pay range is $XX-XX

What You’ll Do

Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
Assemble custom computers sold by our expert build-your-own (BYO) sales team
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
Perform additional duties and responsibilities as assigned

What We’re Looking For

High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
Industry certifications are preferred and are required within 90 days of hire (company paid)
Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
Flexible availability, including early mornings, evenings, weekends, and holidays
Requires standing and walking throughout the service department for the duration of each shift
Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26–50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
Requires constant use of manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments—to perform delicate repairs, as well as repetitive keyboard operation

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

Medical, Dental & Vision Coverage for regular full‑time associates
Competitive Employee Discount, including our Friends & Family Discount Program
Tuition Reimbursement and Education Savings Opportunities to support continuous learning
Paid Time Off for regular associates to rest, recharge, and take care of what matters most
401(k) Retirement Plan with Company Match to help you plan for the future
Industry‑Leading Vendor and Company Training to build your skills and product expertise
Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.