Confidential
Remote Technical Support Specialist
Las Vegas, Washington, US
Role snapshot
Confidential is hiring a Remote Technical Support Specialist on a full-time basis. This is a remote role open to candidates in US.
- Company
- Confidential
- Location
- Las Vegas, Washington, US
- Work mode
- Remote
- Job type
- Full-time
- Experience
- 1+ years
- Posted
- Oct 24, 2026
Who this role suits
People with roughly one to three years of experience who can own small pieces of work with light guidance and want to widen their scope.
How to prepare your application
- Prepare two or three stories about work you owned end to end, including one thing that went wrong and what you changed.
- Read what Confidential publishes about its product or team, so you can say clearly why this role and this company.
- For remote roles, show that you communicate clearly in writing and can work without close supervision.
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About the role
Remote Technical Support Specialist, 24/7 Operations Center
We are hiring Remote Technical Support Specialists for our 24/7 operations center. You review alerts, camera footage and vehicle data to confirm what has happened, check navigation data against real-world conditions and help disabled vehicles recover. The work suits calm, precise people who make sound decisions quickly.
WHAT YOU WILL DO
- Review alerts, camera footage and vehicle data to confirm whether a collision or security event has occurred, then escalate to the emergency response team
- Respond to security alerts involving the vehicle
- Validate navigation data against real-world road conditions
- Identify recovery options for disabled or weather-affected vehicles
- Flag hazards involving vulnerable road users and emergency vehicles
- Take escalations from first-line specialists and route safety events to the emergency response team
WHAT YOU BRING
- Sustained attention and fast anomaly spotting across live video and vehicle data
- Decisiveness under ambiguity on safety-critical calls in varied conditions
- Spatial reasoning and strong knowledge of road rules and traffic controls
- Strict procedural discipline and consistent execution of procedures
- Calculated, structured decisions; communication is internal and data-driven
MINIMUM REQUIREMENTS
- Live in commuting distance to the Las Vegas, NV office
- 1+ year of analytical, technical, traffic or safety operations experience
- Strong attention to detail and comfort with long screen-based monitoring
- Fluent English
- Sound, fast decisions on safety-critical events with incomplete information
- Able to work rotating 24/7 shifts and pass a background check
We are an Equal Opportunity Employer