TIER4 GROUP

Production Support Engineer

Atlanta, Georgia, US

Role snapshot

TIER4 GROUP is hiring a Production Support Engineer on a full-time basis. This is a hybrid role based in Atlanta, Georgia, US.

Company: TIER4 GROUP
Location: Atlanta, Georgia, US
Work mode: Hybrid
Job type: Full-time
Posted: Nov 6, 2026

Who this role suits

The listing does not state a required experience level here. Read the requirements in the description below and apply if they match your background.

How to prepare your application

Match your résumé to the requirements in the description, using the same wording where it is honest to do so.
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Read what TIER4 GROUP publishes about its product or team, so you can say clearly why this role and this company.

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About the role

Job Description

Production Support Analyst / Application Support Specialist

Direct Hire

Atlanta, GA - hybrid onsite/remote

Job Summary:

We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability.

Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance.

Responsibilities:

· Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.

· Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.

· Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.

· Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.

· Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

· Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions.

· Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.

· Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.

· Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes.

· 24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.

· Mentoring: Mentor and provide guidance to junior support staff.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

· Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.

· Strong knowledge of the software development life cycle (SDLC) and ITIL processes.

· Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks.

· Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk).

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal skills.

· Ability to work independently and collaboratively as part of a team.

· IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.

· Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).

Preferred Skills:

· Experience with cloud computing platforms (e.g., AWS, Azure, GCP)

· Familiarity with DevOps practices and tools

· Understanding of network and server infrastructure.