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Linear

Product Support Specialist, Eastern/Central Time

North America, US

Role snapshot

Linear is hiring a Product Support Specialist, Eastern/Central Time on a full-time basis. This is a remote role open to candidates in US. The listing highlights GTM.

Company
Linear
Location
North America, US
Work mode
Remote
Job type
Full-time
Posted
Nov 4, 2026

Who this role suits

The listing does not state a required experience level here. Read the requirements in the description below and apply if they match your background.

How to prepare your application

  • Check your résumé against the listed skills (GTM) and give each one a concrete example: what you built or achieved, not just that you used it.
  • Match your résumé to the requirements in the description, using the same wording where it is honest to do so.
  • Prepare a short example for each requirement you meet, and be ready to explain any you only partly meet.
  • Read what Linear publishes about its product or team, so you can say clearly why this role and this company.
  • For remote roles, show that you communicate clearly in writing and can work without close supervision.

Apply only on Linear's own site. A genuine employer never asks candidates for money, deposits or bank details to apply, interview or “secure” a job. If something looks wrong, use Report a problem with this listing and we will review it. Read how we check listings.

About the role

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

Location & work mode

Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Eastern or Central Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

What you’ll do

  • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery

  • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit

  • Partner with our engineering team to document and reproduce bugs

  • Surface trends and insights from customer feedback to the team at large to inform product choices

  • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we're looking for

  • Passion about technology, quality, and Linear’s mission

  • Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.

  • Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).

  • Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.

  • Based in U.S. or Canada Eastern or Central Time only.

What we offer

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

  • Competitive salary and equity

  • Employee-friendly equity terms including early exercise in the US and extended exercise windows

  • Daily meal and coffee stipend on every workday

  • Paid co-working space or desk

  • Health coverage (based on country requirements)

  • 5 weeks paid vacation, plus local statutory holidays

  • 4 months paid parental leave

  • Paid month off after 4 years & every 2 years thereafter

  • Regular team events and off-sites

  • Remote-first with no required commute

Compensation

For US-based candidates, the expected cash compensation range for this role is $95,000—$135,000. For sales roles, this range represents on-target earnings (OTE), including base salary and variable compensation; for all other roles, it represents base salary. Final compensation is determined based on job-related knowledge, skills, and experience. For sales roles, actual earnings vary based on sales performance. Equity is a meaningful part of all offers at Linear.

Learn how we think and work

A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to [email protected].

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.