Insight Global
Manhattan SCALE WMS Engineer
Coral Gables, Florida, US
Role snapshot
Insight Global is hiring a Manhattan SCALE WMS Engineer on a full-time basis. This is a role based in Coral Gables, Florida, US.
- Company
- Insight Global
- Location
- Coral Gables, Florida, US
- Job type
- Full-time
- Posted
- Nov 5, 2026
Who this role suits
The listing does not state a required experience level here. Read the requirements in the description below and apply if they match your background.
How to prepare your application
- Match your résumé to the requirements in the description, using the same wording where it is honest to do so.
- Prepare a short example for each requirement you meet, and be ready to explain any you only partly meet.
- Read what Insight Global publishes about its product or team, so you can say clearly why this role and this company.
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About the role
Required Skills & Experience
- Hands-on experience supporting Manhattan SCALE WMS (or similar WMS platforms) in a production environment
- Strong SQL skills (queries, stored procedures, data updates, troubleshooting); SSRS Reports experience
- Experience working in ticket-driven support environments with defined SLAs
- Ability to troubleshoot issues across application, database, and operational workflows
- Comfortable working in a fast-paced, high-volume support model with competing priorities
- Strong communication skills and ability to work cross-functionally with both technical and non-technical teams on Lead SCALE
Nice to Have Skills & Experience
- ZPL Labels
Job Description
We are seeking a Manhattan SCALE WMS Analyst to join a growing Supply Chain Technology team supporting key customer environments. This role is heavily focused on production support/ development ticket resolution, and system optimization within a fast-paced, customer-facing environment. This resource will initially support a high-priority account and play a critical role in improving ticket turnaround times, with opportunity to expand into broader WMS initiatives and implementations over time.
• Provide production support for Manhattan SCALE WMS environments, primarily handling service requests and incident tickets
• Troubleshoot and resolve issues related to system functionality, data integrity, and operational workflows
• Write and optimize SQL queries, stored procedures, scripts, and database updates
• Make configuration updates within SCALE (e.g., location rules, reporting adjustments, system parameters)
• Support high-priority customer accounts, ensuring timely resolution of issues (targeting rapid turnaround vs. standard SLAs)
• Partner with internal stakeholders (account managers, operations teams, and IT) to resolve incoming requests
• Participate in on-call or after-hours support rotation as needed
• Collaborate with SMEs for escalations and knowledge transfer during onboarding
• Document solutions, recurring issues, and system improvements