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Swiggy

Manager- Sales & Ops - Visa Category

Bengaluru, KA, IN

Role snapshot

Swiggy is hiring a Manager- Sales & Ops - Visa Category on a full-time basis. This is a role based in Bengaluru, KA, IN. The listing highlights Sales and Information Technology And Services.

Company
Swiggy
Location
Bengaluru, KA, IN
Job type
Full-time
Posted
Nov 4, 2026

Who this role suits

The listing does not state a required experience level here. Read the requirements in the description below and apply if they match your background.

How to prepare your application

  • Check your résumé against the listed skills (Sales and Information Technology And Services) and give each one a concrete example: what you built or achieved, not just that you used it.
  • Match your résumé to the requirements in the description, using the same wording where it is honest to do so.
  • Prepare a short example for each requirement you meet, and be ready to explain any you only partly meet.
  • Read what Swiggy publishes about its product or team, so you can say clearly why this role and this company.

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About the role

Company Description

Way of Working - Office/Field - Employees will work full-time from their base location

About CREW

CREW is Swiggy's premium travel concierge, built to take the stress out of planning and traveling for busy professionals. We help people plan and book a trip without the stress of using five different apps. We handle flights, hotels, visas, forex, cabs, insurance and trip planning in one place, with real people supported by AI tools. CREW is early-stage, so many of our processes are still being built.

Job Description

About the role

You own CREW's visa business end to end: every member gets the right visa, on time, with no surprises, and the visa team hits its numbers.

You will lead the team of Visa Experts, own our visa partners, and build the playbooks that make visas a smooth, predictable experience for premium members. 

What you will own

  • Visa delivery. Own every visa from first message to passport back in hand. Track turnaround time, approval rate and rejections, and fix what causes delays.

  • The team. Hire, train and lead a team of Visa Experts. Set daily targets, run regular performance reviews and coach the team on quality and speed.

  • Business targets. Own visa bookings, revenue and customer experience metrics. Work with the Destination Experts so every international trip is offered visa help.

  • Country playbooks. Build and keep up to date document checklists, timelines and fees for every country we serve. Track embassy rule changes and update the team the same day.

  • Quality checks. Set up document checks before submission so we avoid rejections. Study every rejection and stop it happening again.

  • Partners. Choose and manage visa partners and service providers. Agree prices and service levels, review their performance and escalate when they miss.

  • Peak season and urgent cases. Plan appointment slots and team capacity ahead of peak travel months, and run a clear process for urgent and express visas.

  • Escalations. Be the final point of escalation for visa issues, including rejections, delays and re-applications.

  • Data privacy and ethics. Make sure passports and personal documents are collected, stored and shared safely, in line with company policy and the law. Never cut corners on documents or declarations.

  • Reporting. Share a daily and weekly view of applications, turnaround time, approvals and rejections with leadership.

  • Process and automation. Spot manual, repetitive work (form filling, document checks, status tracking) and work with Product and Tech to automate it, including with AI tools

Qualifications

Preferred background

  • Based in Bangalore, or open to relocating to Bangalore

  • Comfortable with rotating shifts, including weekends and peak holiday season (5 working days a week)

  • 4-7 years in tourist visa operations at a visa service company, travel company or visa application centre

  • 2+ years leading a team

  • Deep, hands-on knowledge of visas for popular countries (Schengen, UK, US, Singapore, Canada, Australia, UAE, South-East Asia)

  • Experience managing partners and vendors against service levels

  • Comfortable with data: tracks metrics in Excel or dashboards and acts on them

  • Clear communication in English, with members, partners and senior stakeholders

  • Calm under pressure, takes ownership and gets things done

Additional Information

Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.