Inside Sales Specialist (Korean/English Bilingual)

Job Description

Job Title: Inside Sales Specialist

Location: Lincolnshire Office – 625 Heathrow Drive, Lincolnshire, IL 60069

Introduction:

LS ELECTRICAMERICA (“LSEA”), previously known as LG Industrial Systems, a global manufacturer and supplier of electrical equipment and products, is looking to establish its presence in the North American market under its own brand name. The establishment of the US based office in 2013 was a significant step toward this goal.

Job description/overview:

The Inside Sales Specialist plays a critical role in supporting LSEA’s growth and market share expansion by delivering exceptional customer service and ensuring a seamless customer experience. Providing responsive, reliable, and efficient service is a key competitive advantage that enables LSEA to differentiate itself from competitors and strengthen customer relationships.

The Inside Sales Specialist serves as a primary point of contact for customers and LSEA Sales Representatives, supporting both pre-sales and post-sales activities. This role collaborates closely with internal teams, Marketing, and management to identify sales opportunities, streamline sales processes, and maximize revenue.

Key responsibilities include managing existing customer accounts and sales relationships, maintaining high levels of customer satisfaction, and proactively addressing customer needs. The position also coordinates customer inquiries related to quotations, order status, inventory availability, returns and material authorizations (RMA), and service requests. By anticipating customer needs and providing timely, effective solutions, the Inside Sales Specialist helps strengthen customer loyalty, improve operational efficiency, and drive sustainable business growth.

• Products EP: Electrical Components including Vacuum Circuit Breaker, Air Circuit Breaker, Molded Case Circuit Breakers, and Switchgear/Transformer products to all users.

Key Responsibilities

The Inside Sales Specialist is responsible for and not limited to the following:

• Interface with Customers and LSEA Sales Representatives to handle both pre-sales and post- sales service functions
• Provide outstanding customer service to improve customer satisfaction and relationships
• Identify and resolve customer inquiries/issues via phone and /or E-mail
• Assist in order entry and fulfillment activities, taking orders, providing pricing and delivery information.
• Act as the voice of LSEA, taking incoming phone calls and fulfilling request for catalogs, samples, order delivery status, returned material issues etc.
• Monitor product order shipment to ensure on-time delivery
• Monitor and reorder stock of current catalogs and literature to assure adequate quantity to fill requests
• Provide Formal Quotations
• Maintain competent understanding of products, their basic functions and alternatives
• Communicate effectively with related departments such as order processing, warehouse, quality to assure customers are informed and serviced to levels exceeding industry Standards.
• Maintain database of phone calls customer service inquiries
• Coordinate, analyze and continually improve functions to meet and exceed customer goals.
• Assist other LSEA management team members with administrative assistant tasks such as planning and coordinating corporate meetings and booking travel, lodging, company dinners when requested.
• Support RSM/BDM new customer development activity by coordinating the registration, credit approval and setting up of new accounts
• Coordinate and distribute various reports to the field sales team such as monthly sales reports to the RSM/BDM and monthly commission reports to the Representatives
• On a project basis, generate excel spreadsheets and/or ppt. presentations using supplied data
• Create and process sales quotations and orders which include but not limited to backorders, returns, invoices, transportation, and logistical support

Skills Required

The ideal candidate will have the following prerequisites:

• High energy & enthusiasm when interacting with customers is critical
• Problem solving mindset particularly in times of customer challenges – always working toward a solution
• Detail oriented with an eye for process improvement
• Flexibility with respect to day-to-day activities – start-up environment demands this
• Take on new tasks willingly to help the company as required.
• Fluent (both written and verbal) in Korean and English

Additional information

Travel required if necessary. (Less than 10%)

Compensation: Company offers a competitive salary based on experience.

Other benefits:

• 100% Employer covered Health, dental and vision insurance
• 401K matching
• Long/short term disability insurance
• Life insurance
• Company paid vacation

LS Electric America Inc. is an equal opportunity employer.

http://www.LSElectricAmerica.com/