Addison Group
Information Technology System Analyst
Tacoma, Washington, US
Role snapshot
Addison Group is hiring a Information Technology System Analyst on a full-time basis. This is an on-site role based in Tacoma, Washington, US.
- Company
- Addison Group
- Location
- Tacoma, Washington, US
- Work mode
- On-site
- Job type
- Full-time
- Experience
- 3+ years
- Posted
- Nov 6, 2026
Who this role suits
Practitioners with a few years behind them who can work independently, make trade-offs and help newer teammates.
How to prepare your application
- Prepare examples of decisions you drove, how you measured the result, and how you worked with other teams.
- Be ready to discuss trade-offs and scope, not only the tools you have used.
- Read what Addison Group publishes about its product or team, so you can say clearly why this role and this company.
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About the role
Official JD
Key activities include:
- Receive and resolve phone, IM, email, and Walk-ins for all IT Incidents and Requests across the organization
- Create a positive customer support experience with timely resolution or escalation of issues and requests
- Communicate promptly on progress, and handling customers with a consummately professional attitude
- Log and update tickets to meet SLA’s and contribute to centralized Knowledge Base
- Ensure tickets are assigned with correct priority and to the appropriate support teams
- Manage user lifecycle, creating user accounts, managing access, updating user information, and closing accounts as clients depart
- Troubleshoot and resolve issues related to computers, conference room A/V, phones, mobile devices, printers, software, cameras, networking and other IT systems
- Image, upgrade, and deploy end user devices (desktops, laptops, printers, mobile devices, VoIP phones, and A/V)
- Train end-users on hardware functionality and basic software systems
- Install and maintain physical infrastructure in Data Centers and closets throughout the facility, working closely with offsite technical teams to troubleshoot and deploy equipment (smart hands and eyes)
- Collaborate with facilities teams and vendors on cabling, power, and environmental needs for IT
- Be available for after-hours on call rotation to support 24/7 operations
- Build and maintain relationships with technical partners, central support teams, and customers to improve collaboration and understand needs
- Able to identify process improvements and propagate best practices
- Manage hardware lifecycle by tracking and maintaining IT assets
- Maintain documentation of supported systems
- Help design, implement, and maintain technical solutions in alignment with business goals
- Assist in the development and implementation of IT projects, collaborating with cross-functional teams to ensure timely execution
Additional qualifications include:
- High School Diploma or equivalent required. Bachelor’s degree in computer science, Information Technology, or a related field preferred
- Minimum 3 years of experience in applicable Information Technology discipline required
- Minimum 2 years of direct experience in troubleshooting Microsoft Windows Operating Systems required
- Advanced technical expertise, problem-solving skills, and the ability to troubleshoot complex hardware and software issues required
- Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate required
- Ability to participate in on-call rotation and respond on-site within 30 minutes to resolve significant outages required
- Excellent verbal and written communication skills for direct client interaction required
- Ability to work well with business, local IT, and remote IT resources required
- Proven ability to master and apply advanced and specialized technical training preferred