Mission Staffing
Information Technology Support Analyst
Chicago, Illinois, US
Role snapshot
Mission Staffing is hiring a Information Technology Support Analyst on a full-time basis. This is a role based in Chicago, Illinois, US.
- Company
- Mission Staffing
- Location
- Chicago, Illinois, US
- Job type
- Full-time
- Experience
- 1–2 years
- Posted
- Nov 6, 2026
Who this role suits
People with roughly one to three years of experience who can own small pieces of work with light guidance and want to widen their scope.
How to prepare your application
- Prepare two or three stories about work you owned end to end, including one thing that went wrong and what you changed.
- Read what Mission Staffing publishes about its product or team, so you can say clearly why this role and this company.
Apply only on Mission Staffing's own site. A genuine employer never asks candidates for money, deposits or bank details to apply, interview or “secure” a job. If something looks wrong, use Report a problem with this listing and we will review it. Read how we check listings.
About the role
I'm currently seeking an experienced IT Support Specialist to join a professional services firm and serve as the primary IT resource for its Chicago office, while providing support across the broader organization.
This is a great opportunity for a hands-on IT professional who enjoys delivering high-touch, white-glove support in a fast-paced, professional environment.
Key Responsibilities:
- Provide day-to-day IT support to end users, troubleshooting hardware, software, and connectivity issues.
- Manage workstation, laptop, mobile device, and software configurations.
- Coordinate new hire onboarding, employee departures, office moves, and AV/video conferencing support.
- Manage IT support tickets and ensure timely resolution of technical issues.
- Maintain IT documentation and support firm-wide technology operations.
- Collaborate with internal teams and provide support across multiple office locations as needed.
Required Qualifications:
- 3+ years of IT Support / Helpdesk experience.
- 1–2 years of experience working within a law firm is required.
- Bachelor's degree in IT, Computer Science, or a related technical field.
- Strong knowledge of Microsoft 365, Office 365, Windows OS, Azure, Microsoft Defender, and Teams.
- Experience with technologies such as NetDocuments, RingCentral, Mimecast, iTimeKeep, or Cisco is a plus.
- Excellent communication, troubleshooting, and customer service skills.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.