Affirm
Implementation Specialist I
US
Role snapshot
Affirm is hiring a Implementation Specialist I on a full-time basis. This is a remote role open to candidates in US. The listing highlights Merchant Ops.
- Company
- Affirm
- Location
- US
- Work mode
- Remote
- Job type
- Full-time
- Experience
- 1–3 years
- Posted
- Oct 26, 2026
Who this role suits
People with roughly one to three years of experience who can own small pieces of work with light guidance and want to widen their scope.
How to prepare your application
- Check your résumé against the listed skills (Merchant Ops) and give each one a concrete example: what you built or achieved, not just that you used it.
- Prepare two or three stories about work you owned end to end, including one thing that went wrong and what you changed.
- Read what Affirm publishes about its product or team, so you can say clearly why this role and this company.
- For remote roles, show that you communicate clearly in writing and can work without close supervision.
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About the role
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.
About the Role
As an Implementation Support Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.
What You'll Do
- Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
- Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
- Identify and implement new operational processes to drive efficiency
- Develop detailed technical documentation
- Engage with internal stakeholders to define cross-functional workflows
- Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set
What We Look For
- Bachelor’s degree or equivalent experience
- 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
- Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners
- Exceptional project management, communication, and technical skills to manage client engagements and internal resources
- Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
- Nice to have: experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts
- Nice to have : Previous experience in the payments or ecommerce space
- Nice to have: knowledge of of HTML, Javascript, API’s
This role requires candidates to be based in the Pacific Time Zone.
Pay Grade - D
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 - $90,000
USA base pay range (all other U.S. states) per year: $62,000 - $82,000
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
- Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
- Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
- Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
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