Executive Account Manager

JOOLA is seeking a detail-oriented Executive Account Manager to own order management, reporting, pricing accuracy, and EDI coordination for assigned accounts. This on-site role sits at the center of Sales, Operations, Customer Service, EDI, and Warehouse teams, keeping orders moving accurately from entry to fulfillment.

Responsbilities:

• Prepare and maintain daily and weekly order reports.
• Monitor order statuses to ensure timely processing and fulfillment.
• Identify, investigate, and resolve pricing discrepancies.
• Track current product shortages and inventory levels.
• Generate ad hoc reports for management, sales, and operational needs.
• Process order entry and management for assigned accounts, including Bobby's orders.
• Manage purchase order (PO) updates, including cancellations, quantity adjustments, and item changes.
• Maintain and implement price updates for both inventory items and sales orders, as required.
• Communicate regularly with the Order Management (OM) team regarding order issues, inventory concerns, and process changes.
• Coordinate with the EDI team to support efficient order processing and data accuracy.
• Monitor EDI connections and transactions to ensure purchase orders are transmitting and processing correctly.
• Serve as a liaison between internal teams and sales representatives by providing updates on order status, system issues, and process changes.
• Communicate ongoing Order Management process updates related to the JD warehouse to sales representatives and stakeholders.
• Support inventory management activities by monitoring stock availability and fulfillment capabilities.
• Manage the transition and maintenance of the DSG product catalog within Syndigo, ensuring accurate product content, pricing, and data synchronization across platforms.
• Collaborate cross-functionally with Operations, Customer Service, EDI, Sales, and Warehouse teams to ensure smooth order fulfillment and customer satisfaction.

Requirements:

• Bachelor's degree in Business, Supply Chain Management, or a related field, or equivalent experience.
• 3–5 years of experience in account management, order management, or sales operations, preferably supporting national retail accounts in consumer products or sporting goods.
• Proven experience with order entry, purchase order maintenance, and pricing updates in an ERP system.
• Working knowledge of EDI processes and common transactions (850, 855, 856, 810), including spotting and escalating transmission errors.
• Advanced Excel skills (pivot tables, XLOOKUP/VLOOKUP, data cleanup) for building recurring and ad hoc reports.
• Clear, confident communication with sales representatives, internal teams, and leadership.

Preferred:

• Experience with Syndigo or another product information management (PIM) or content syndication platform.
• Experience meeting large-retailer vendor requirements, such as compliance standards, routing guides, and catalog data.
• Familiarity with third-party logistics (3PL) warehouse operations and inventory allocation.
• Knowledge of or enthusiasm for table tennis, pickleball, or the sporting goods industry.

Skills and competencies:

• Ownership: treats assigned accounts as your own and follows every issue through to resolution.
• Accuracy: catches pricing, quantity, and data errors before they reach the customer.
• Analytical thinking: turns order and inventory data into clear reports and recommendations.
• Communication: keeps sales and stakeholders updated before they need to ask.
• Organization: balances daily reporting, urgent order issues, and longer projects such as catalog transitions.
• Teamwork: builds strong working relationships across Sales, Operations, Customer Service, EDI, and Warehouse teams.