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Linear

Customer Success Manager, APAC

Singapore, SG

Role snapshot

Linear is hiring a Customer Success Manager, APAC on a full-time basis. This is a remote role open to candidates in SG. The listing highlights GTM.

Company
Linear
Location
Singapore, SG
Work mode
Remote
Job type
Full-time
Experience
5+ years
Posted
Oct 21, 2026

Who this role suits

Practitioners with a few years behind them who can work independently, make trade-offs and help newer teammates.

How to prepare your application

  • Check your résumé against the listed skills (GTM) and give each one a concrete example: what you built or achieved, not just that you used it.
  • Prepare examples of decisions you drove, how you measured the result, and how you worked with other teams.
  • Be ready to discuss trade-offs and scope, not only the tools you have used.
  • Read what Linear publishes about its product or team, so you can say clearly why this role and this company.
  • For remote roles, show that you communicate clearly in writing and can work without close supervision.

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About the role

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

Location & work mode

While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.

What you'll do

  • Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback

  • Become a product expert and help customers use Linear to drive business outcomes

  • Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts

  • Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

What we're looking for

  • 5+ years relevant work experience in a technical customer-facing role

  • SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment

  • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively

  • Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively

  • Previous experience working with product + engineering teams and/or developer tools is preferred

What we offer

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

  • Competitive salary and equity

  • Employee-friendly equity terms including early exercise in the US and extended exercise windows

  • Daily meal and coffee stipend on every workday

  • Paid co-working space or desk

  • Health coverage (based on country requirements)

  • 5 weeks paid vacation, plus local statutory holidays

  • 4 months paid parental leave

  • Paid month off after 4 years & every 2 years thereafter

  • Regular team events and off-sites

Learn how we think and work

A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to [email protected].

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.