Travelbynight
Client Booking & Support Specialist - Remote
Chicago, New York, US
Role snapshot
Travelbynight is hiring a Client Booking & Support Specialist - Remote on a full-time basis. This is a remote role open to candidates in US.
- Company
- Travelbynight
- Location
- Chicago, New York, US
- Work mode
- Remote
- Job type
- Full-time
- Posted
- Sep 22, 2026
Who this role suits
The listing does not state a required experience level here. Read the requirements in the description below and apply if they match your background.
How to prepare your application
- Match your résumé to the requirements in the description, using the same wording where it is honest to do so.
- Prepare a short example for each requirement you meet, and be ready to explain any you only partly meet.
- Read what Travelbynight publishes about its product or team, so you can say clearly why this role and this company.
- For remote roles, show that you communicate clearly in writing and can work without close supervision.
Apply only on Travelbynight's own site. A genuine employer never asks candidates for money, deposits or bank details to apply, interview or “secure” a job. If something looks wrong, use Report a problem with this listing and we will review it. Read how we check listings.
About the role
If your strengths are customer service, communication, organization, and problem-solving, this may be an opportunity to put those skills to work in a new industry.
We are recruiting remote Client Support & Booking Specialists to assist travelers throughout the research and reservation process.
Responsibilities
- Respond to client questions and requests
- Gather information about client needs and preferences
- Research appropriate travel options
- Assist clients in comparing available choices
- Coordinate booking and reservation information
- Maintain accurate client records
- Provide professional follow-up and support
- Help resolve routine questions or reservation concerns
- Continue developing product knowledge through training
Ideal Candidates
- Have strong customer service and communication skills
- Are organized and attentive to details
- Are comfortable learning new technology
- Can work independently in a remote environment
- Enjoy helping people and solving problems
- Are willing to complete training and continue learning
Basic Requirements:
- Applicants must reside in the United States, United Kingdom, Australia, or Latin America.
- Access to a computer or smartphone
- Must be 18 years of age
Candidates may come from backgrounds such as:
Customer service, hospitality, retail, education, administrative support, call centers, event planning, sales, or other client-facing industries.
Travel experience is not a requirement. Candidates should be willing to learn, comfortable working independently, and able to provide professional service remotely.