Lattice Technologies Pvt Ltd
Associate - Expert Network
Remote, IN
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Role snapshot
Lattice Technologies Pvt Ltd is hiring a Associate - Expert Network on a full-time basis. This is a remote role open to candidates in IN. The listing highlights Expert Network Associate, Operations Associate, Client Relations Associate and Recruitment Associate.
- Company
- Lattice Technologies Pvt Ltd
- Location
- Remote, IN
- Work mode
- Remote
- Job type
- Full-time
- Experience
- 10+ years
- Posted
- Nov 7, 2026
Who this role suits
Experienced professionals who can lead projects, set direction and be accountable for outcomes, not just tasks.
How to prepare your application
- Check your résumé against the listed skills (Expert Network Associate, Operations Associate and Client Relations Associate) and give each one a concrete example: what you built or achieved, not just that you used it.
- Prepare examples of decisions you drove, how you measured the result, and how you worked with other teams.
- Be ready to discuss trade-offs and scope, not only the tools you have used.
- Read what Lattice Technologies Pvt Ltd publishes about its product or team, so you can say clearly why this role and this company.
- For remote roles, show that you communicate clearly in writing and can work without close supervision.
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About the role
About us: 1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solve a wide variety of organizational and business challenges through actionable research-led insights.
We're hiring an Associate for our 1Network team. As part of our expert onboarding team, you’ll be responsible for onboarding professionals with more than 10 years of work experience in 1Lattice’s network of experts. You will be making sure the professional experts are onboarded as per the client’s requirements in timely and smooth manner.
Key responsibilities
- Understanding the scope of the project and shortlisting the experts as per the requirements on Linkedin
- To reach out to the professional experts via email, Linkedin messages and/or Call
- Make outbound calls to prospective and existing Experts
- To screen the expert as per the screener questions and criteria shared by the client
- Take the complete ownership of the Expert’s relationship with 1Lattice starting from onboarding to invoicing
- Schedule appointments or callbacks as required by client
- To Provide accurate information about the conversation to be done with the client
- Conduct follow-up calls to ensure Expert satisfaction
- Handle Expert complaints and provide appropriate solutions
- Escalate unresolved issues to the relevant department
- Stay updated on service offerings, pricing and promotions of 1Lattice
- Provide detailed information and address Expert queries confidently
- Prepare and submit daily/weekly/monthly call reports
- Track performance metrics and report to supervisors.
- Adjust communication strategies based on Expert responses.
- Adapt to changes in scripts or call strategies as needed
- Should be open to work on international projects which may lead to work in non-Indian Standard Time.
Key Skills:
- Customer-centric attitude, excellent communication and interpersonal skills.
- Proven experience in communicating effectively and building relationships quickly over the phone, email and messages
- Focused approach to problem-solving along with a strong background in networking.
- Very good listener, and deep empathy toward clients to respond to their needs
- 0-1 years experience
- Fantastic Communication and writing skills – both verbal and written
- Graduate
Originally posted on Himalayas