Insight Global
Adverse Event Specialist
Mundelein, Illinois, US
Role snapshot
Insight Global is hiring a Adverse Event Specialist on a full-time basis. This is a hybrid role based in Mundelein, Illinois, US.
- Company
- Insight Global
- Location
- Mundelein, Illinois, US
- Work mode
- Hybrid
- Job type
- Full-time
- Experience
- 2+ years
- Posted
- Nov 6, 2026
Who this role suits
People with roughly one to three years of experience who can own small pieces of work with light guidance and want to widen their scope.
How to prepare your application
- Prepare two or three stories about work you owned end to end, including one thing that went wrong and what you changed.
- Read what Insight Global publishes about its product or team, so you can say clearly why this role and this company.
Apply only on Insight Global's own site. A genuine employer never asks candidates for money, deposits or bank details to apply, interview or “secure” a job. If something looks wrong, use Report a problem with this listing and we will review it. Read how we check listings.
About the role
Title: Adverse Event Specialist (AES)
Location: Mundelein, IL – Hybrid (onsite Tuesday–Thursday)
Pay Rate: Up to $35/hr
Duration: 6-month contract-to-hire
Required Skills & Experience
- Bachelor’s degree in a relevant field
- 2+ years of experience in complaint handling, MDR evaluation, post-market surveillance, regulatory affairs, or related work
- Experience within a regulated pharmaceutical or medical device environment
- Ability to review medical descriptions, product information, and complaint narratives to determine event severity and reporting requirements
- Strong analytical and critical-thinking skills with the ability to consistently apply regulatory decision logic
- Strong organization and time-management skills to meet strict reporting timelines
- Effective cross-functional communication skills
Nice to Have Skills & Experience
- Understanding of FDA Medical Device Reporting requirements under 21 CFR 803 and complaint handling requirements under 21 CFR 820.198
- Experience with high-volume documentation processing or large-scale retrospective complaint reviews
- Familiarity with complaint management systems such as SAP, TrackWise, or similar platforms
- Experience preparing or submitting MDRs, MedWatch reports, ICSRs, or similar regulatory reports
Job Description
An established medical device company is seeking an Adverse Event Specialist to support product complaint remediation and the processing of new complaints. This role will review historical and newly received complaints, determine MDR reportability, and ensure applicable reports are completed in accordance with FDA requirements, 21 CFR 803, and Quality System regulations.
- Review new and historical product complaints for completeness and regulatory reportability.
- Evaluate complaint files using current procedures, regulatory criteria, and decision trees.
- Determine MDR reportability under 21 CFR 803 and document reporting decisions.
- Prepare and submit reportable events through the FDA’s electronic MDR submission process.
- Partner with Quality, Regulatory Affairs, R&D, Operations, and other teams to obtain missing complaint or product information.
- Support retrospective complaint remediation and high-volume documentation reviews.
- Collaborate with international regulatory contacts when needed to support global reporting obligations.